Independent Living in a vibrant community

Frequently Asked Questions


Do you have to be Catholic to live or work at The Mercy Community?

Absolutely not. While Saint Mary Home and The McAuley were founded by the Sisters of Mercy, our community is welcoming to people on any and all faith journeys and from all walks of life. Our residents, clients, and colleagues represent the multi-faith and diverse population in greater Hartford.

What is a “CCRC?”

Continuing Care Retirement Communities offer accommodations for independent living, assisted living, and skilled nursing, offering residents a continuum of care. A person can move among levels of care as needed. The Mercy Community is accredited by the Commission on Accreditation of Rehabilitation Facilities (CARF International) as an Aging Services Network.


Do The McAuley and/or Saint Mary Home accept Medicare/Medicaid?

While The McAuley is a private-pay community, Saint Mary Home does accept Medicare/Medicaid. For a complete list of insurance plans accepted, please contact the Office of Admissions at 860.570.8200.

Does Saint Mary Home offer specialized care for dementia?

Please click HERE to learn more about our Alzheimer’s/dementia Special Care Community at Saint Mary Home. We offer residents a secure, person-centered environment where the emphasis is on the activities they can do. In 2015, The Mercy Community became certified as a Music & Memory-Certified Facility, and our Admissions Team would love to share with you the wonderful benefits of that program.

May I tour Saint Mary Home and/or The McAuley?

It would be our pleasure to welcome you! Please call 860.570.8200 to speak with an Admissions representative at Saint Mary Home, or 860.920.6319 to arrange a tour with one of our Marketing/Sales associates from The McAuley.  We would love to show you The Mercy Community.


I’ve heard the name “Trinity Health” used in connection with The Mercy Community. Can you explain the relationship?

Just as The Mercy Community is the parent corporation for Saint Mary Home and The McAuley, Trinity Health is The Mercy Community’s parent corporation. In fact, Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation. It serves people and communities in 21 states with 86 hospitals, 109 continuing care facilities and home health and hospice programs. With annual operating revenues of about $13.6 billion and assets of about $19.3 billion, the organization returns more than $800 million to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 89,000 people, including 3,200 physicians. Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country’s aging population.


Are you hiring?

For up-to-date information on employment opportunities and how to contact The Mercy Community’s Office of Human Resources, visit Careers.

What are your hours of operation?

As a Continuing Care Retirement Community, Saint Mary Home and The McAuley are open 24 hours per day, seven days per week. There are no limited visiting hours.


How can I learn more about The Mercy Community?

Call us at 860.570.8400 to speak directly with our experts. Select from among a menu of department options so that we may give you the most helpful, detailed information possible.


Supporting Mercy

As a not-for-profit organization, we rely greatly on the benevolence of others to help perpetuate our mission of service.

Supporting Mercy

Visiting Our Campus

West Hartford, Connecticut is a great place to visit and an even better place to live!

Visiting Our Campus